Terms of Use

Last updated: 27/08/2026

1. Agreement to Terms

By accessing or using Bitzapp, operated by Aventa Technologies Ltd ("we", "us", or "our"), you agree to be bound by these Terms of Use. If you do not agree to all of these terms, you are prohibited from using the service.

2. Roles and Responsibilities (GDPR)

Your responsibilities

You are responsible for making sure that any information you enter about another adult, such as a family member, contact, or professional relationship, is something you are permitted to record and use in Bitz. You must not enter children's data or any information that you do not have a lawful basis to handle.

How Bitz handles data

Bitz operates the product and determines how the service is built, secured, and maintained. We process personal data to provide the service, secure accounts, meet legal obligations, and support data rights requests. Our privacy practices are described in the Privacy Policy.

3. Bitzapp Pay

Bitzapp Pay lets you pay a merchant directly from your UK bank account, and lets registered merchants accept payments through Bitzapp. Bitzapp is not a bank, payment institution, or e-money issuer. Payments are initiated using GoCardless Ltd, an FCA-authorised payment institution, as our payment service provider. Funds move directly between your bank and the merchant's connected GoCardless account — Bitzapp never receives, holds, or has access to payment funds.

By using Bitzapp Pay to make a payment, you also agree to GoCardless's terms for payers. Merchants accepting payments through Bitzapp Pay separately agree to GoCardless's merchant terms, available at their legal hub.

Merchants are charged a service fee (currently 1.75% + £0.20 per transaction, plus VAT), disclosed at signup and deducted automatically from each payment. Merchants are responsible for the accuracy of the bank account details they connect via GoCardless.

Payments made through Bitzapp Pay are bank transfers, not card payments, and do not carry card-scheme chargeback rights. If a payment was made in error or is disputed, contact the merchant directly, or reach out via our Support Page. Bitzapp is not responsible for delays, failures, or errors in payment processing caused by GoCardless, your bank, or the merchant.

4. Acceptable Use

You agree not to:

Use the service for any illegal or unauthorized purpose.
Attempt to bypass any security measures or gain unauthorized access to other data.
Enter data belonging to children (under 18 years of age).
Automate access to the platform (scraping, bots) without written permission.
Upload or record unlawful, deceptive, or excessively sensitive personal data that Bitz does not need for the service.

5. Account Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

If you ask us to delete your account through Settings, your account is disabled immediately and scheduled for permanent deletion after the current retention window described in our Privacy Policy.

6. Contact Information

Questions about these Terms should be sent to us via our Support Page.